INSTITUTE OF CUSTOMER SERVICE

Company summary

Company number: 03316394
Status: ACTIVE
Incorporated / age: 11 February 199729 years
Registered office: Ground Floor 4, Gainsford Street, London, SE1 2NE, England
Accounts due: 31 December 2027
Confirmation statement due: 25 February 2027
Active officers: 8
Outstanding charges: 0

Sourced from Companies House, retrieved 13 October 2026 at 09:52 UTC. This is public register information, not a credit or legal assessment.

View this company on the Companies House register

Company type
Private Limited Company by guarantee without share capital, use of 'Limited' exemption
Address
Ground Floor 4, Gainsford Street, London, SE1 2NE, England
Nature of business
Activities of professional membership organisations

Officer details

Name	Role	Appointed On	Resigned On	Country of Residence	Date of Birth	Address
ARMAH, Winifred Naa Deedei ACTIVE	Secretary	17 Jul 2024				Ground Floor 4, Gainsford Street, London, SE1 2NE, England
CAUSON, Joanna Esther ACTIVE	Director	30 Mar 2009		United Kingdom	November 1967	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
COWIE, Jonathan Alexander ACTIVE	Director	20 Jul 2016		United Kingdom	December 1967	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
EDWARDS, Graham Winston ACTIVE	Director	13 Jul 2022		Wales	January 1954	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
FELL, Shirley Elizabeth ACTIVE	Director	20 Jul 2016		United Kingdom	March 1964	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
PITT, Christopher John ACTIVE	Director	05 Jun 2024		England	March 1967	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
SMITH, Lesley Anne ACTIVE	Director	01 Sep 2026		England	November 1971	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
STARR, Jacqueline ACTIVE	Director	01 Oct 2024		United Kingdom	September 1971	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
COOPER, Paul Anthony RESIGNED	Secretary	28 Jun 2001	01 Aug 2005			High Barn Cliftons Farm Drive, Nethergate Street, Clare, Suffolk, CO10 8SE
LEONARD, William RESIGNED	Secretary	01 Apr 2011	17 Jul 2024			Ground Floor 4, Gainsford Street, London, SE1 2NE, England
LILLEY, Catherine Anne RESIGNED	Secretary	01 Aug 2005	31 Mar 2011			2, Castle Court, St Peter's, Street, Colchester, Essex, CO1 1EW
RODWAY, John RESIGNED	Secretary	11 Feb 1997	28 Jun 2001			16 Highview Avenue, Clacton On Sea, Essex, CO15 4DY
CHAPMAN, Mary Madeline RESIGNED	Director	09 Jul 2009	15 Jul 2015	England	March 1949	22, Addison Grove, London, W4 1ER
CLARK, Graham Ronald RESIGNED	Director	14 Mar 2006	19 Jul 2012	United Kingdom	February 1949	1 Church Lane, Emberton, Olney, Bucks, MK46 5DD
CONNOCK, Stephen Leslie RESIGNED	Director	11 Feb 1997	28 Jun 2001	United Kingdom	November 1949	65 Marathon House, 200 Marylebone Road, London, NW1 5PL
COOPER, Paul Anthony RESIGNED	Director	07 Sep 1999	30 Jun 2005		June 1948	High Barn Cliftons Farm Drive, Nethergate Street, Clare, Suffolk, CO10 8SE
CRAWFORD, Robert RESIGNED	Director	15 Mar 2005	09 Jul 2009	Scotland	November 1949	Wexford Lodge, Symington, Ayrshire, KA1 5QN
DAVIES, David Wyndham RESIGNED	Director	11 Feb 1997	28 Jun 2001	England	September 1947	30, Downs Road, Epsom, Surrey, KT18 5JD
DELL, Peter Lawson, Professor RESIGNED	Director	01 Oct 1997	26 Nov 1999		October 1934	212 High Street, Roydon, Harlow, Essex, CM19 5EQ
ELEAZU, Oke Amogu RESIGNED	Director	01 Sep 2012	31 Aug 2018	England	December 1967	Bridge, House, 4 Borough High Street, London, SE1 9QQ, England
GAIT, Mark James RESIGNED	Director	01 Sep 2019	12 Jun 2024	United Kingdom	August 1971	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
HAWKE, Giles James Martin RESIGNED	Director	01 Sep 2010	30 Jun 2026	United Kingdom	November 1969	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
HAWKE, Giles James Martin RESIGNED	Director	15 Jul 2010	15 Jul 2010	United Kingdom	November 1969	2, Castle Court, St Peter's, Street, Colchester, Essex, CO1 1EW
HEALD, Graham William RESIGNED	Director	01 Sep 2012	31 Jan 2016	United Kingdom	June 1966	Bridge, House, 4 Borough High Street, London, SE1 9QQ, England
JOHNS, Edward Alistair, Dr RESIGNED	Director	11 Feb 1997	09 Jul 2009	United Kingdom	November 1936	Prosper House, Palace Gate Farm, Odiham, Hampshire, RG29 1JX
JOHNSTON, Robert, Professor RESIGNED	Director	01 Dec 2002	30 Jul 2005		February 1953	Rowson View, Monyash, Bakewell, Derbyshire, DE45 1JH
KELLETT, Sarah RESIGNED	Director	01 Jun 2004	31 Dec 2004		September 1962	22 St Peters Street, Colchester, Essex, CO1 1ED
KENDALL, Howard Stanley RESIGNED	Director	03 Apr 2001	18 May 2002	England	October 1954	Nut Hatch Goodley Stock, Crockham Hill, Edenbridge, Kent, TN8 6TA
MACLEOD, David Torquil RESIGNED	Director	01 Feb 2023	08 Jul 2026	England	May 1952	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
O'DONOVAN, Ita Mary, Dr RESIGNED	Director	10 Oct 2002	30 Jun 2005		May 1946	Brinsley Cottage, 57 Longton Road Trentham, Stoke On Trent, ST4 8ND
PARSONS, David John RESIGNED	Director	01 Jan 1998	31 Mar 2009	United Kingdom	August 1949	142 The Street, Capel St Mary, Ipswich, Suffolk, IP9 2EL
PUGH, Paul William RESIGNED	Director	01 Sep 2015	31 Aug 2021	England	August 1960	3rd Floor, Mill House,, Mill Street, London, SE1 2BA, England
REED, Charles Patterson RESIGNED	Director	10 Oct 2002	15 Jul 2010	England	July 1951	Downs Cottage, North Cerney Downs, Cirencester, Gloucestershire, GL7 7DQ
ROBERTS, Simon John RESIGNED	Director	15 Jul 2015	13 Jul 2022	England	January 1971	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
RODWAY, John RESIGNED	Director	20 Oct 1998	28 Jun 2001		September 1946	16 Highview Avenue, Clacton On Sea, Essex, CO15 4DY
ROSS, Cathryn Elizabeth RESIGNED	Director	05 Mar 2019	31 Jan 2023	England	April 1974	Ground Floor 4, Gainsford Street, London, SE1 2NE, England
SINCLAIR, John RESIGNED	Director	01 Jan 1999	28 Jun 2001	United Kingdom	January 1948	75 Nelson Road, Rayleigh, Essex, SS6 8HQ
SMITH, Alan Frederick RESIGNED	Director	01 Jan 1998	03 Feb 2000		July 1944	The Hays 235 Cotes Road, Barrow Upon Soar, Loughborough, Leicestershire, LE12 8JR
TOMLINS, John RESIGNED	Director	25 Oct 2001	18 Jul 2013	England	December 1948	Greycoats Park Road, Haslemere, Surrey, GU27 2NJ
WARD, Alison Jane RESIGNED	Director	20 Jul 2005	18 Jul 2013	United Kingdom	April 1959	Little Marlborough House, Grosmont, Abergavenny, Monmouthshire, NP7 8HL

ARMAH, Winifred Naa Deedei ACTIVE
Role: Secretary
Appointed on: 17 Jul 2024
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

CAUSON, Joanna Esther ACTIVE
Role: Director
Appointed on: 30 Mar 2009
Country of Residence: United Kingdom
Date of birth: November 1967
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

COWIE, Jonathan Alexander ACTIVE
Role: Director
Appointed on: 20 Jul 2016
Country of Residence: United Kingdom
Date of birth: December 1967
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

EDWARDS, Graham Winston ACTIVE
Role: Director
Appointed on: 13 Jul 2022
Country of Residence: Wales
Date of birth: January 1954
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

FELL, Shirley Elizabeth ACTIVE
Role: Director
Appointed on: 20 Jul 2016
Country of Residence: United Kingdom
Date of birth: March 1964
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

PITT, Christopher John ACTIVE
Role: Director
Appointed on: 05 Jun 2024
Country of Residence: England
Date of birth: March 1967
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

SMITH, Lesley Anne ACTIVE
Role: Director
Appointed on: 01 Sep 2026
Country of Residence: England
Date of birth: November 1971
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

STARR, Jacqueline ACTIVE
Role: Director
Appointed on: 01 Oct 2024
Country of Residence: United Kingdom
Date of birth: September 1971
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

COOPER, Paul Anthony RESIGNED
Role: Secretary
Appointed on: 28 Jun 2001
Resigned on: 01 Aug 2005
Address: High Barn Cliftons Farm Drive, Nethergate Street, Clare, Suffolk, CO10 8SE

LEONARD, William RESIGNED
Role: Secretary
Appointed on: 01 Apr 2011
Resigned on: 17 Jul 2024
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

LILLEY, Catherine Anne RESIGNED
Role: Secretary
Appointed on: 01 Aug 2005
Resigned on: 31 Mar 2011
Address: 2, Castle Court, St Peter's, Street, Colchester, Essex, CO1 1EW

RODWAY, John RESIGNED
Role: Secretary
Appointed on: 11 Feb 1997
Resigned on: 28 Jun 2001
Address: 16 Highview Avenue, Clacton On Sea, Essex, CO15 4DY

CHAPMAN, Mary Madeline RESIGNED
Role: Director
Appointed on: 09 Jul 2009
Resigned on: 15 Jul 2015
Country of Residence: England
Date of birth: March 1949
Address: 22, Addison Grove, London, W4 1ER

CLARK, Graham Ronald RESIGNED
Role: Director
Appointed on: 14 Mar 2006
Resigned on: 19 Jul 2012
Country of Residence: United Kingdom
Date of birth: February 1949
Address: 1 Church Lane, Emberton, Olney, Bucks, MK46 5DD

CONNOCK, Stephen Leslie RESIGNED
Role: Director
Appointed on: 11 Feb 1997
Resigned on: 28 Jun 2001
Country of Residence: United Kingdom
Date of birth: November 1949
Address: 65 Marathon House, 200 Marylebone Road, London, NW1 5PL

COOPER, Paul Anthony RESIGNED
Role: Director
Appointed on: 07 Sep 1999
Resigned on: 30 Jun 2005
Date of birth: June 1948
Address: High Barn Cliftons Farm Drive, Nethergate Street, Clare, Suffolk, CO10 8SE

CRAWFORD, Robert RESIGNED
Role: Director
Appointed on: 15 Mar 2005
Resigned on: 09 Jul 2009
Country of Residence: Scotland
Date of birth: November 1949
Address: Wexford Lodge, Symington, Ayrshire, KA1 5QN

DAVIES, David Wyndham RESIGNED
Role: Director
Appointed on: 11 Feb 1997
Resigned on: 28 Jun 2001
Country of Residence: England
Date of birth: September 1947
Address: 30, Downs Road, Epsom, Surrey, KT18 5JD

DELL, Peter Lawson, Professor RESIGNED
Role: Director
Appointed on: 01 Oct 1997
Resigned on: 26 Nov 1999
Date of birth: October 1934
Address: 212 High Street, Roydon, Harlow, Essex, CM19 5EQ

ELEAZU, Oke Amogu RESIGNED
Role: Director
Appointed on: 01 Sep 2012
Resigned on: 31 Aug 2018
Country of Residence: England
Date of birth: December 1967
Address: Bridge, House, 4 Borough High Street, London, SE1 9QQ, England

GAIT, Mark James RESIGNED
Role: Director
Appointed on: 01 Sep 2019
Resigned on: 12 Jun 2024
Country of Residence: United Kingdom
Date of birth: August 1971
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

HAWKE, Giles James Martin RESIGNED
Role: Director
Appointed on: 01 Sep 2010
Resigned on: 30 Jun 2026
Country of Residence: United Kingdom
Date of birth: November 1969
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

HAWKE, Giles James Martin RESIGNED
Role: Director
Appointed on: 15 Jul 2010
Resigned on: 15 Jul 2010
Country of Residence: United Kingdom
Date of birth: November 1969
Address: 2, Castle Court, St Peter's, Street, Colchester, Essex, CO1 1EW

HEALD, Graham William RESIGNED
Role: Director
Appointed on: 01 Sep 2012
Resigned on: 31 Jan 2016
Country of Residence: United Kingdom
Date of birth: June 1966
Address: Bridge, House, 4 Borough High Street, London, SE1 9QQ, England

JOHNS, Edward Alistair, Dr RESIGNED
Role: Director
Appointed on: 11 Feb 1997
Resigned on: 09 Jul 2009
Country of Residence: United Kingdom
Date of birth: November 1936
Address: Prosper House, Palace Gate Farm, Odiham, Hampshire, RG29 1JX

JOHNSTON, Robert, Professor RESIGNED
Role: Director
Appointed on: 01 Dec 2002
Resigned on: 30 Jul 2005
Date of birth: February 1953
Address: Rowson View, Monyash, Bakewell, Derbyshire, DE45 1JH

KELLETT, Sarah RESIGNED
Role: Director
Appointed on: 01 Jun 2004
Resigned on: 31 Dec 2004
Date of birth: September 1962
Address: 22 St Peters Street, Colchester, Essex, CO1 1ED

KENDALL, Howard Stanley RESIGNED
Role: Director
Appointed on: 03 Apr 2001
Resigned on: 18 May 2002
Country of Residence: England
Date of birth: October 1954
Address: Nut Hatch Goodley Stock, Crockham Hill, Edenbridge, Kent, TN8 6TA

MACLEOD, David Torquil RESIGNED
Role: Director
Appointed on: 01 Feb 2023
Resigned on: 08 Jul 2026
Country of Residence: England
Date of birth: May 1952
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

O'DONOVAN, Ita Mary, Dr RESIGNED
Role: Director
Appointed on: 10 Oct 2002
Resigned on: 30 Jun 2005
Date of birth: May 1946
Address: Brinsley Cottage, 57 Longton Road Trentham, Stoke On Trent, ST4 8ND

PARSONS, David John RESIGNED
Role: Director
Appointed on: 01 Jan 1998
Resigned on: 31 Mar 2009
Country of Residence: United Kingdom
Date of birth: August 1949
Address: 142 The Street, Capel St Mary, Ipswich, Suffolk, IP9 2EL

PUGH, Paul William RESIGNED
Role: Director
Appointed on: 01 Sep 2015
Resigned on: 31 Aug 2021
Country of Residence: England
Date of birth: August 1960
Address: 3rd Floor, Mill House,, Mill Street, London, SE1 2BA, England

REED, Charles Patterson RESIGNED
Role: Director
Appointed on: 10 Oct 2002
Resigned on: 15 Jul 2010
Country of Residence: England
Date of birth: July 1951
Address: Downs Cottage, North Cerney Downs, Cirencester, Gloucestershire, GL7 7DQ

ROBERTS, Simon John RESIGNED
Role: Director
Appointed on: 15 Jul 2015
Resigned on: 13 Jul 2022
Country of Residence: England
Date of birth: January 1971
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

RODWAY, John RESIGNED
Role: Director
Appointed on: 20 Oct 1998
Resigned on: 28 Jun 2001
Date of birth: September 1946
Address: 16 Highview Avenue, Clacton On Sea, Essex, CO15 4DY

ROSS, Cathryn Elizabeth RESIGNED
Role: Director
Appointed on: 05 Mar 2019
Resigned on: 31 Jan 2023
Country of Residence: England
Date of birth: April 1974
Address: Ground Floor 4, Gainsford Street, London, SE1 2NE, England

SINCLAIR, John RESIGNED
Role: Director
Appointed on: 01 Jan 1999
Resigned on: 28 Jun 2001
Country of Residence: United Kingdom
Date of birth: January 1948
Address: 75 Nelson Road, Rayleigh, Essex, SS6 8HQ

SMITH, Alan Frederick RESIGNED
Role: Director
Appointed on: 01 Jan 1998
Resigned on: 03 Feb 2000
Date of birth: July 1944
Address: The Hays 235 Cotes Road, Barrow Upon Soar, Loughborough, Leicestershire, LE12 8JR

TOMLINS, John RESIGNED
Role: Director
Appointed on: 25 Oct 2001
Resigned on: 18 Jul 2013
Country of Residence: England
Date of birth: December 1948
Address: Greycoats Park Road, Haslemere, Surrey, GU27 2NJ

WARD, Alison Jane RESIGNED
Role: Director
Appointed on: 20 Jul 2005
Resigned on: 18 Jul 2013
Country of Residence: United Kingdom
Date of birth: April 1959
Address: Little Marlborough House, Grosmont, Abergavenny, Monmouthshire, NP7 8HL

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